Terms
Terms of use
These terms cover using this website. They are not the engagement contract clients sign for delivery work, that is a separate document (a Statement of Work and Terms of Business), and its plain-English summary is on the About page under "The commercial basics."
Last updated 1 September 2026
The content on this site
The case studies, figures and claims on this site are written from confirmed, real engagements. Where a fact could not yet be confirmed, we do not publish it rather than guess.
Content is provided for general information, not as advice for your specific situation. If you are weighing a real decision, talk to us directly rather than relying on the website alone.
Ownership
The site's design, code and written content belong to Silky Insights Limited unless otherwise credited (client logos and quotes remain the property of the clients they belong to, used with permission). You are welcome to link to this site; reproducing its content elsewhere needs our permission first.
No warranty
This site is provided as is. We keep it accurate and up to date as best we can, but we do not guarantee it is error-free or uninterrupted, and we are not liable for decisions made solely on the basis of website content rather than a direct conversation with us.
Governing law
These terms are governed by the laws of New Zealand.
Contact
Questions about these terms: chris.matthews@silkyinsights.com.